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Common problem

1.What guarantees are provided for the product's quality and after-sales service?

A： Zhengzhou Senyu Home Furnishings Co., Ltd. adheres to an ISO-certified quality management system, ensuring the stable and reliable quality of this table lamp. We offer a 12-hour rapid service response, support customization and after-sales technical consultation, ensuring worry-free use for our customers. Our products meet multiple international safety and environmental standards, guaranteeing safe and compliant use. For details regarding packaging, shipping, and returns/exchanges, please contact us directly for specialized support.

2.Please introduce the main functions and advantages of this 19-inch classic black desk lamp.

A： This 19-inch classic black desk lamp uses a 12W energy-saving LED light source, featuring 4000K natural white light and a high color rendering index (Ra≥90), ensuring even lighting and eye protection. The three-level adjustable lamp arm design meets the lighting needs of different work environments. The lamp body is made of matte black ABS material, which is fingerprint-resistant and easy to clean. The product meets the GB/T 9473-2017 eye protection standard, has a lifespan of over 50,000 hours, and is suitable for use in offices, homes, and educational settings, combining performance with a stylish design.

3.Can you support logo customization and export packaging? Does it comply with international standards?

A： We support customized logos and differentiated packaging solutions to meet the needs of brands going global. Our products are SGS certified, comply with IEC/EN 60598 international safety standards, have strong export compliance, and are suitable for markets in Europe, America, and Southeast Asia, helping customers quickly enter mainstream retail and hotel supply channels.

4.What is the product's lifespan? How can we ensure long-term stable operation?

A： The LED light source has a lifespan of ≥50,000 hours, and the anodized aluminum heat dissipation structure effectively controls temperature and reduces the risk of aging. Certified by SGS and meeting the IEC/EN 60598 lighting safety standard, it is reliable and suitable for long-term, high-frequency use in homes, dormitories, or hotels, ensuring a high return on investment for customers.

5.How does this pillowcase close? Does it affect its appearance and practicality?

A： We adopted a concealed zipper design, which is simple and seamless in appearance, avoiding visual interference from exposed hardware, while enhancing the overall texture; the double-stitched reinforced structure ensures durability, facilitates daily replacement and storage, and combines aesthetics with practicality.

6.How to clean and maintain a 100% cotton square scarf-patterned throw pillow?

A： This 100% cotton square-textured throw pillow features a removable, machine-washable pillowcase for easy daily cleaning and maintenance, ensuring hygiene and durability. The inner filling is made of high-elastic PP cotton, offering excellent resilience and resisting deformation. It is recommended to remove the pillowcase and machine wash it regularly. Avoid soaking the pillow core in water; instead, gently wipe it with a clean cloth to extend the product's lifespan.

1. Product Quality Assurance: We strictly adhere to ISO quality standards and relevant international regulations to ensure that all products meet environmental protection and safety requirements, thus protecting customer rights.
2. User Privacy Protection: The company is committed to protecting customer information security in accordance with the law, strictly handling and using customer data in accordance with relevant privacy laws and regulations, and will not disclose it to any third party without permission.
3. After-sales service commitment: We provide professional after-sales support, including multilingual consultation, logistics assistance and warranty services, to protect the long-term cooperation interests of our customers.
4. Legal Compliance Statement: All business operations of the company strictly comply with domestic and international laws and regulations to ensure that transactions are legal and compliant and to protect the legitimate rights and interests of both parties.
6. Revision and Update of Terms: This terms and conditions policy will be adjusted in accordance with laws, regulations and business needs. The latest version will be updated and customers will be notified in a timely manner.

Terms and Conditions

Pre-sales service

1. Customers can contact the official email address [email protected] for product inquiries and to communicate their customization needs.
2. Call our sales hotline +86-371-1234-5678 to enjoy fast and professional pre-sales service support.
3. Visit the company website www.senyu-home.com, fill out the online inquiry form, and obtain detailed quotations and sample information.
4. The WeChat public platform "Senyu Home Furnishings" provides multilingual consultation services, facilitating real-time communication for overseas customers.
5. All pre-sales inquiries are handled by a professional team to ensure accurate and timely information, assisting customers in making purchasing decisions.

1. We provide a 12-hour response time for customer inquiries and after-sales needs, ensuring efficient and smooth communication.
2. Supports third-party testing report retrieval, assisting customers in meeting the certification requirements of importing countries.
3. Provide international logistics and customs clearance assistance to reduce losses caused by customs clearance delays.
4. Customized products offer size and pattern confirmation services to avoid after-sales disputes caused by misoperation.
5. The after-sales problem handling process is transparent, and the entire process is recorded and fed back to the customer's designated contact person.

After-sales service

Address: 1205 Room, Building B, Intelligent Industrial Park, Zhengzhou High-Tech Development Zone

Email: [email protected]

Mobile: +8612345678900

Tel: 00987654

Contact: Ms. Li

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.

Quality CommitmentAfter-Sales Guarantee

Common problem

Quality Commitment
After-Sales Guarantee